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Dynamic Case Management Digest

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What Makes a Good Investigative Case Management System?

  
  
  
investigative

When thinking about your investigative case management needs, it is crucial to consider both the general requirements of a good case management system, and the additional special-purpose requirements brought into play by your investigative needs. There is a number of must-haves for a good investigative case management system.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

Do I Really Need to Know How to Code to Create an Application?

  
  
  

Applications are popping up faster than ever, today, whether mobile apps or those designed to complement business processes. The latter category of applications makes companies and knowledge workers more effective and saves loads of time. A business used to have to hire a professional service or a developer to create customized applications but now, with the right tools, that's no longer required.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

Technical Challenges in Traditional Case Management

  
  
  
How Can DCM Help Me?

Ubiquitous CRM applications are not designed for interacting with customers. They are systems of records designed to store and retrieve data. Additionally, such applications are not well integrated with internal and external customer information sources, so information remains fragmented in various systems like CRM, ERP, Accounting, Billing, Shipping, etc. This creates barriers for describing


Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

Challenges in Customer Service Management

  
  
  
knowledge-worker

In the global world economy, more often than not our customers, partners and colleagues are geographically distributed. In order to process a customer request, agents need to access dozens of systems (like CRM, ERP, Billing, Shipping) and have a desktop littered with numerous applications and Alt-Tab between them. The processes are running across system, functional and enterprise boundaries.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

Components of a Dynamic Case

  
  
  
dynamic case management

Last week, we went over the definition of a case and saw that cases are a part of almost every business process. A case can be a legal case, a billing dispute, an application, an incident report, a customer interaction, a health-related complaint, etc. This post will go over case elements, showing the necessity of a dynamic system.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

Case Management? What Is a Case?

  
  
  
describe the image

Cloud computing-based applications have made case management a lot easier to handle. Knowledge workers are more productive and have much greater freedom to work the way they want with dynamic case management (DCM). You might already be aware of this business improvement but may not yet understand how it applies to and can help your company. Let's review what a case may be.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

Dynamic Case Management for Knowledge Workers

  
  
  
dynamic case management

Knowledge workers coordinate tasks, processes and services to achieve a positive outcome. They require a large degree of flexibility and adaptability to process cases. Dynamic Case Management (DCM) solutions make the lives and work of knowledge workers simpler by giving them the right tools to handle knowledge-intensive processes. DCM cases generally fall into one of the three categories: incident, investigative or service request.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

You Might Want to Clarify Your Data Sharing Policies

  
  
  
cloud security

Information sharing offers several benefits to various stakeholders who might be interested in the data e.g. for the public. It gives them access to information that is helpful to them in various ways, leads to research with social value and of high quality and ensures that the public is protected through compliance with various rules, regulations and codes. Data sharing however requires management and making sure that the various tradeoffs are clearly understood.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

BYOD for Contract Knowledge Workers

  
  
  
Find out how to empower knowledge workers.

One thing you absolutely cannot do is treat contract workers like everyone else. Tying contract workers to policy will be construed as an employment agreement, something you cannot afford to do. Contract workers value their independence, and you must do so, too, or risk being held to compliance regulations for treating them as another employee.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

Knowledge Work Continues to Move Off-Site

  
  
  
telework

The advent of technology has caused a dramatic change in today's business environment. Thanks to sophisticated communication networks, workers can complete their job responsibilities and interface with their teammates without actually being present in an office. As remote workers become more prevalent in the workforce, companies must be doing everything that they can to understand and adapt to this change.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

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