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Dynamic Case Management Digest

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Investigative Management Wants to be Adaptive

  
  
  
Investigative Case ManagementStatic investigative management isn’t enough anymore. These days, consumers want an approach tailored to their specific needs at any given moment. Sound impossible? With the right kind of adaptive case management system, it’s not only possible, it can streamline your management methods.

On top of the already-existing repetitive tasks that are already part of daily operations, there are new elements to juggle as well: third party applications, customer service expectations, event auditing and more. What companies really need is a way to track every aspect of a customer’s account from start to finish, integrating automated tasks along with case-specific details and unique circumstances. This is the idea behind adaptive investigative management.

The Necessity of Adaptive Investigative Management

There isn’t any business that runs solely on predictable elements, although there are plenty of systems out there designed to automate those aspects of the business. The problem with static case management systems is they don’t allow for unpredictability, and details get lost in the shuffle. This leads to incomplete records, loss of customer satisfaction and eventual loss of revenue.

Although office productivity programs may be used to help address details that can't be entirely categorized, they aren’t compatible with every system. In fact, they very often aren’t compatible with each other, either. In the name of making your office run more efficiently, software incompatibility issues can lead to yet more spending in an effort to find a program that will work, plus the necessary training to make sure everyone is using the updated system. Ultimately, this is not a real solution, but rather a temporary fix for the underlying problem of not having the right level of adaptability for your investigative management needs.

Businesses and their investigative management methods need to stay agile, able to manage not only structured work but also the unstructured and the unexpected. Daily predictability is easy to automate, but when the unexpected happens, you need a system that can adapt seamlessly to new variables. At the same time, case outcomes should be improved, productivity optimized and risk more effectively managed. Adaptive investigative management provides just that.

Becoming Dynamic

A dynamic investigative management system will reduce operational costs through increased efficiency while ensuring industry-specific regulation requirements. Customer bases will expand due to the increased customer satisfaction that typically results from the incorporation of an adaptive case management system. Customer loyalty and retention rate will similarly increase.

Structured work is handled just as easily (and by the same investigative management program) as unstructured processes such as customer interaction, data analysis, research and decision-making. Problems of software incompatibility are rendered moot with one program that handles everything from start to finish. Customer interactions can be tracked and recorded right from moment of account opening, from emails to phone calls to service requests. Records extend across platforms, so the customer’s account reflects their interactions in every department of your company, providing a more complete picture.

Adaptive investigative management, although customer-oriented, still has powerful capability for handling significant amounts of data in addition to automated processes, meeting the new needs of today’s successful businesses.

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Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

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