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Dynamic Case Management Digest

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Maximize Your Investment In ERP While Becoming More Agile

  
  
  

Every day corporations worldwide are introduced to new requirements that change the way they conduct business with their customers, partners, consumers, and anyone else considered a touch point. Change is driven by so many outside forces it's hard to keep up and focus on what is often core – increasing business value while improving customer satisfaction. Some changes are imposed by the government specifying regulations and standards and not meeting these can be quite expensive. Others are imposed internally to ensure repeatable processes are followed. Customers demand changes to ensure the buying experience is optimal and businesses need to maintain superiority over the competition. Change is even driven by technology such as integration with social media outlets or new/ preferred communications channels.

key to success dcmERP systems are very complex and unfortunately, not very adaptable to change. Most organizations have invested extensive time, effort and capital implementing their core business systems to drive internal efficiency, compliance and customer satisfaction. However, in an ever changing business environment, modifying ERP systems to keep up with requirements, processes, and technology changes is expensive and time consuming. Often times, even a simple change to an Enterprise application can take up to six months to complete due to the controls, inflexibility, customizations and other factors that bog down the introduction of simple modifications. This leads to workarounds and other inefficiencies or even non-compliance with new regulations.

To effectively adapt to changing business process and customer demands, leading organizations are using Dynamic Case Management (DCM) to leverage existing processes and data while using Cloud Delivery, Social Media, and Mobile capabilities to extend access to their ever changing population of systems and users. DCM extends processes and provides an enhanced user experience while incorporating key data from ERP systems. Dynamic Case Management provides a flexible, adaptable platform to enable automation of variable business processes, and delivery through multiple channels (web/phone/tablet).

Using a combination of ERP and DCM, leading organizations deliver:

  • Secure access for customers/partners/employees to data through multiple channels
  • Flexibility to automate new processes in days/weeks instead of months/years driving down the cost of evolution of existing systems
  • Configurable process flows, business objects, rules, user interfaces, dashboards, etc.
  • Real time access to data from multiple back-end systems
  • Automation of casework that may have variable processes while maintaining auditing standards, compliance and efficiency
DCM is an enabling technology to improve relevant business experiences, not a replacement solution.  The marriage of ERP and DCM allows organizations to maximize their investment in ERP systems, while staying current with customer and technology demands.

Rapidly build and deploy Dynamic Case Management Applications in the Cloud with AppBase, Eccentex's Platform-as-a-Service. Visit www.eccentex.com to learn how to increase business agility, improve productivity, optimize case outcomes, and reduce risk with a cloud platform.

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